Info
Orders
All pieces are hand crafted for you once your order is placed. Regular turnaround time is between 6 and 8 weeks.
We accept order cancellations within 24 hours. After 24 hours, you are committed to your order. To cancel your order, email us at info@martinagalliano.com
Due to the nature of custom clothes, returns and exchanges are not accepted. We do not issue refunds. Please contact us at
Clothes Sizing
Check out our size chart.
Please make sure you choose the correct size, if you're unsure, please contact us.
Italy Shipping
USPS Priority Mail 1-3 business days delivery time. Fully insured against loss or damage. Includes USPS Tracking. Flat rate for all orders: $10
International Orders
International Shipping Options:
USPS Priority Mail International 6-10 business day delivery time. Fully insured against loss or damage. Includes tracking but not guaranteed door to door. Price based on destination.
USPS Priority Mail Express International 3-5 day turnaround time. Fully insured against loss or damage. Include door to door tracking. Price based on destination.
We are not responsible for packages once they are in transit. If your package is lost or held up at customs, we will try to assist you but in our experience, there is very little we can do to actually help in these situations.
Import Fees and Customs
Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping.
Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value than to these documents than what the order is actually worth.
If you would like to add Signature Confirmation to your shipping, please leave a note when you checkout.